[m i a o w] the cat

So I channelled some righteous fury and sent this to the Cosmetic Cop website, where Paula Begoun flogs her product:
COMMENTS:
I am a longterm user of Paula’s products. I am writing to ask why, when I’m sure a lot of people were happy with both the formulation and the price, that the skin recovery moisturiser was ‘reformulated’ and then packaged smaller, and then had the price increased? I was happy with it as it was, and don’t plan on buying your new formulation, regardless of how ‘elegant’ it might be. I am VERY disappointed, and am just waiting for the same thing to happen to the cleansers and toners.

Name: beth
Email: blah@blah.com
City: Melbourne
State: Australia

Oh LORDY!! A response!! In less than 24 hours. Ostensibly from the lady herself!!! (Almost as good as the time I got an email from David Gedge, or that comment from Peter Temple!)

Dear Beth,

Thank you for taking the time to write and share your feedback. I understand your concern about the change in packaging and size for our Skin Recovery Moisturizer.

I want you to know that this decision was not an easy one to make. However, due to increased costs in so many areas of development and production, I simply had to make the choice between increasing retail prices, or decreasing product size and leaving prices static. I chose the latter while improving packaging. Additionally, this is a completely new product with a state-of-the-art formulation that includes cutting-edge antioxidants and cell communicating ingredients. Considering its content, my Skin Recovery Moisturizer remains one of the most competitively priced products available in this category.

I thank you again for writing, and hope you will still continue to gain benefit from using my products.

Best regards,

Paula Begoun

www.paulaschoice.com