Comments on: I hate you, Elders Rural Bank

By: b:p

b:p — Sun, 20 May 2007 08:51:57 +0000

I think I might do that tomorrow! I am doubtful they will provide a free token, but better to harass them than just quietly withdraw my money and go elsewhere. Bastards! I’ll let you know what happens…

By: kartar

kartar — Sun, 20 May 2007 07:18:10 +0000

Beth - actually thinking about this (and you know I work for an evil empire too) I recommend you call and ask for their complaints department/officer, get their details and write them a letter - cc a copy to the ABA and the Banking and Financial Ombundsman.

Lay your case out and indicate that if you have to pay for a token you intend to close your account. Odds are they’ll provide a free token.

Of course, moral outrage and closing the account is less time-consuming and much more satisfying.

By: Rae

Rae — Fri, 18 May 2007 03:36:37 +0000

Geebus! Where the heck do they get off? “Only” 20 dollars? To me, $20 is a huge amount of my spending money. To me, $20 can get me several coffees or a couple lunches. To me, $20 is not an amount you can say “only” prior to!

Seriously, if it were for your customers own security, you’d give them a freebie token, then charge for a replacement if it’s ever lost or whatever. That’s not a customer friendly bank (then again, which of any of them are?)

By: AdriftAtSea

AdriftAtSea — Thu, 17 May 2007 12:11:31 +0000

I’d take the money out… leaving it in the account only helps them, since they can earn interest off of the money. If you’re really annoyed with them… get as many people as you know to close their accounts with them as well… hit them where it hurts… in the wallet.

By: pixelkitty

pixelkitty — Thu, 17 May 2007 05:06:58 +0000

fuckers is exactly the term I would have used.

It’s bad enough we have to pay banks so they can use our money, but paying them again for something they can’t get right gets my blood boiling also.

By: kartar

kartar — Thu, 17 May 2007 02:27:30 +0000

Making you pay for their security shortcomings. Priceless. Way to encourage secure internet banking and inspire overall confidence.